Client Platform Terms

1. Scope of Services

These terms govern your use of TRM FLEX as a client, including but not limited to: event operations management, workforce marketplace bookings, supplier marketplace bookings, ticketing and guest management, email communications, financial tools, and AI-assisted features. Access to specific modules depends on your active plan and licence type.

2. Event Ops Suite

If you hold an active Event Ops licence, you may access event lifecycle management tools. You are responsible for the accuracy of event data you enter. Your event data remains your property; we process it solely for the purpose of delivering our services.

• Event Ops access requires an active licence linked to your account
• Licence fees are charged monthly per your active plan
• We may suspend Event Ops access for non-payment or breach of terms

3. Workforce Bookings

When you create a shift booking, you are responsible for providing accurate details including location, date, time, role requirements, dress code, and any special instructions.

4. Payment Terms

• All workforce bookings require prepaid credit in your wallet
• Credit is reserved when shifts are created and debited upon completion
• Prices include TRM FLEX service fees
• VAT is charged at the applicable rate
• Invoices are issued for all transactions

5. Cancellation Policy

If you need to cancel a booked shift:

• 48+ hours before start: Full credit refunded
• 24-48 hours before start: 50% credit refunded
• Less than 24 hours before start: No refund

6. Last-Minute Bookings

Shifts booked with less than 5 working days notice are considered last-minute bookings. Fulfilment is not guaranteed for last-minute bookings.

7. Supplier Marketplace

• A commission fee is applied to supplier bookings made through the platform
• TRM FLEX acts as an intermediary — we do not guarantee the quality, timeliness, or performance of any supplier
• Your contractual relationship for supplier services is between you and the supplier

8. Ticketing & Guest Management

• A percentage fee on gross merchandise value (GMV) is applied to ticket sales
• You are responsible for ticket refunds, event cancellations, and attendee communications

9. Email Communications

• Your plan includes a monthly email send allowance
• You are solely responsible for ensuring compliance with applicable anti-spam legislation

10. AI Features

• AI outputs are provided on an advisory basis only and are not guaranteed to be accurate or complete
• You retain full responsibility for all decisions made using AI-assisted features

11. Worker Verification

All workers on TRM FLEX undergo identity and right-to-work verification.

12. Hours Approval

After each shift, you are responsible for approving the hours worked. If you do not approve or dispute hours within 48 hours, the worker-submitted times will be automatically approved.

13. Worker Replacement

If an assigned worker cancels or does not attend, we will make reasonable efforts to find a replacement. Replacement is not guaranteed.

14. Indemnity

You agree to indemnify and hold harmless TRM FLEX from any claims, damages, or expenses arising from your use of the platform.

15. Insurance

You are responsible for maintaining appropriate insurance coverage for your premises, events, and activities.

16. Rate Review & Cost Escalation

Hourly rates are fixed at the time of booking. For clients on rolling or long-term agreements (12 months or more), rates are subject to periodic review with at least 30 days written notice.

17. Direct Engagement

You agree not to directly engage or solicit workers you have met through TRM FLEX outside of the platform for a period of 12 months from your last booking with that worker.

18. Intellectual Property

All platform content, features, and functionality are owned by TRM FLEX. Your data remains your property.

19. Account Suspension

We may suspend or terminate your account for non-payment, violation of these terms, abusive behaviour, or any other reason at our discretion.

20. Contact

For questions about these terms, contact us at hello@trmflex.com.