Legal and Policy Documents

The rules for using the TRM Flex website and platform.

The agreement for businesses that run events on TRM Flex.

The terms for event workers who take shifts through the platform.

The terms for supplier partners in the supplier marketplace.

The terms for registered members of communities on the platform.

Availability targets, support response times and planned maintenance.

Subscription cancellations, ticketing refunds and consumer cancellation rights.

How TRM Flex collects, uses and protects personal data under UK GDPR.

How TRM Flex processes personal data on behalf of its business customers.

The third parties that help deliver the platform and the data each one processes.

A public summary of processing activities under UK GDPR Article 30.

The data protection impact assessment for UK business outreach.

Ask for access to, correction of or erasure of your personal data.

The essential and analytics cookies the site uses, and why.

Turn analytics cookies on or off; essential cookies stay active.

Encryption, access control, incident response and vulnerability disclosure.

Conduct rules, prohibited activities and how they are enforced.

How the platform uses artificial intelligence lawfully and transparently.

The WCAG 2.2 AA commitment, known limitations and how to report an issue.

How to raise a complaint, how it is escalated and how long resolution takes.

Protecting workers, attendees and vulnerable people at events and venues.

The duties of TRM Flex, clients and contractors at events.

Preventing slavery and human trafficking in operations and the supply chain.

Equal opportunity and preventing discrimination under the Equality Act 2010.

How to raise a concern about wrongdoing safely and confidentially.

Standards for gifts, hospitality, facilitation payments and supplier conduct.