Member Portal Terms of Use

Member Portal Terms of Use

Version 1.0 — Effective March 2026

These Member Portal Terms of Use ("Terms") govern your access to and use of the Member Portal operated by TRM Flex Ltd ("TRM Flex", "we", "us").

1. Acceptance

By accessing the Member Portal, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Membership Access

Access to the Member Portal is granted to individuals who hold an active membership with a participating organisation. Your membership is subject to the terms agreed with your sponsoring organisation. TRM Flex provides the platform infrastructure and is not a party to your membership agreement.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify TRM Flex immediately if you become aware of any unauthorised use of your account.

4. Acceptable Use

You agree to use the Member Portal lawfully and in accordance with these Terms. You must not:

• Use the portal to harass, abuse, or harm other members
• Share content that is defamatory, obscene, or unlawful
• Attempt to access areas of the platform not authorised for your use
• Use automated tools to scrape or extract data from the portal
• Impersonate another person or misrepresent your identity

5. Directory and Profile

Your profile information may be visible to other members according to your visibility settings. You are responsible for the accuracy of your profile information. TRM Flex reserves the right to remove profiles or content that violates these Terms.

6. Community Conduct

The Member Portal includes community features such as groups, feeds, and directories. All interactions must be professional and respectful. TRM Flex reserves the right to moderate content and restrict access for members who violate community standards.

7. Intellectual Property

Content you submit to the Member Portal remains your intellectual property. By posting content, you grant TRM Flex a non-exclusive licence to display that content within the portal for the purposes of operating the service.

8. Data Protection

Your personal data is processed in accordance with our Privacy Policy and, where applicable, the Data Processing Addendum agreed with your sponsoring organisation. We process your data on the basis of legitimate interest (providing the membership service) and your consent where required.

9. Safeguarding

TRM Flex is committed to the safety and welfare of all platform users. If you witness or experience any behaviour that causes concern for your safety or the safety of others, please report it immediately to safeguarding@trmflex.com.

10. Termination

Your access to the Member Portal may be terminated if your membership expires or is cancelled, you breach these Terms, or your sponsoring organisation requests removal. Upon termination, your access to the portal and its content will cease.

11. Limitation of Liability

TRM Flex provides the Member Portal on an "as is" basis. To the maximum extent permitted by law, TRM Flex shall not be liable for any indirect, incidental, or consequential damages arising from your use of the portal.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be notified through the portal. Continued use of the portal after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms, contact us at hello@trmflex.com.