Worker Platform Terms

1. Your Relationship with TRM FLEX

When you register as a worker on TRM FLEX, you become a marketplace participant. We facilitate connections between you and businesses seeking temporary staff. Each shift you accept creates a separate engagement directly with the client, not with TRM FLEX.

2. No Guaranteed Shifts

Registering on TRM FLEX does not guarantee you will be offered work. Shift availability depends on client demand and your matching to requirements. You are free to accept or decline any shift offered to you.

3. Right-to-Work Verification

You must provide valid documentation proving your right to work in the United Kingdom. You will not be permitted to accept shifts until your right-to-work status has been verified.

4. Identity Verification

You must provide accurate personal information, including a clear profile photograph and date of birth. Providing false or misleading information will result in immediate account termination.

5. AI Processing of Documents

Documents you submit may be processed using AI-assisted classification and parsing tools to expedite verification and matching. AI outputs are reviewed by our team.

6. Shift Acceptance & Attendance

• Once you accept a shift, you are committed to attending
• You must clock in and out accurately using the platform
• You must comply with client-specified dress codes and requirements
• You must conduct yourself professionally at all times

7. Cancellation Policy

• 48+ hours notice: No penalty
• 24-48 hours notice: Reliability score reduction (0.25 points)
• Less than 24 hours notice: Significant reliability score reduction (0.5 points)

Repeated cancellations or no-shows may result in account suspension or termination.

8. No-Show Policy

Failing to attend an accepted shift without prior notice is a serious breach. No-shows will result in immediate reliability score penalties and may lead to account suspension.

9. Payment

Payments for completed shifts are processed monthly. You must provide accurate bank details. TRM FLEX does not deduct tax or National Insurance — you are responsible for your own tax obligations.

10. Data Accuracy

You must ensure all information you provide is accurate and up-to-date, including contact details, bank information, availability, and qualifications.

11. Account Suspension & Removal

We may suspend or remove your account for providing false information, repeated cancellations, unprofessional conduct, violation of these terms, suspected fraud, or loss of right-to-work status.

12. Your Tax Responsibilities

As an independent marketplace worker, you are responsible for registering with HMRC, maintaining accurate records of your earnings, filing your own tax returns, and paying any applicable taxes.

13. Contact

For questions about these terms, contact us at hello@trmflex.com.